Product Return / Re-Shipping Policy

Customized Bags – Return Policy

Customized bags are eligible for replacement only if they have a manufacturing or shipping defect. 

Returns or exchanges will not be accepted for any other reason

A parcel opening video is mandatory for any return, replacement, or damage claim. Claims without an unedited parcel opening video will not be accepted.

Delivery & Re-shipping Policy

If an order is returned because the customer was unavailable to receive the delivery or refused to accept the parcel, the order will not be eligible for a refund.

If the customer wishes to have the order re-shipped, two-way shipping charges (return shipping + re-delivery shipping) must be paid in advance.

The order will be dispatched again only after the applicable re-shipping charges have been received.